Returns Information

Returning Your Order

In the unlikely event that you are not 100% happy with your item(s) received, we offer an easy, hassle-free 30-day return policy.

Simply contact us, and we will provide you with all of the information needed for you to send your item(s) back to us. Please note that unless the goods are faulty and/or damaged, you are responsible for the cost of sending the goods back to us.

Return for Exchange

If you have ordered the wrong item or you would like to have a faulty item replaced, then please get in touch with us. In some cases, where an item is at fault, we will send out a replacement item or component without charge to resolve the issue.

If you are returning an item for exchange, once we have received the original item, we will inform you and then dispatch the new item to your address using the original delivery method. If the replacement item is different, the amendment in price will be charged or refunded to you as required.

Should you require the replacement item in advance of us receiving the original item, then we will ask you to pay for the new item in advance by processing a new order. We will then refund the cost of the original item once it has been received.

Return for Refund

Refunds will be processed within ten working days of the item(s) being received back into our warehouse, although usually much sooner.

For any other queries, please contact us.

Designed in the UK icon

Designed In The UK

Products designed and developed
in the United Kingdom

100% sustainable wood icon

100% Sustainable Wood

All wooden products are made
from sustainable sources

Zero product wastage icon

Zero Product Wastage

Our unique manufacturing policy
aims for 0% product waste

Fast and free delivery icon

Fast & Free Delivery

Most items available next-day &
free delivery on orders over £50